Return Policies/FAQ

We appreciate your business and understand the hesitation that comes with online shopping. We created a list of all return policies and options you have if you are not 100% satisfied with your purchase. 

How to contact us ?

For any questions or concerns, feel free to send us an email to

DM are IG account BadPublicity_902

DM personal account Nova6ix_902

Mailing/return address; 2293 Gottingen St,

Halifax NS, Canada B3K 3B5

What forms of payment do we accept?

Visa, Debit Visa, Mastercard. AMEX, Paypal, and many more are in the works!

How long will it take to receive my order?

All orders are processed one to three days after purchase is made and shipped immediately once order is prepared. usually taking 3-15 days depending on the method choose in the shipping option by the customer. ALL ITEMS ARE SHIPPED FROM CANADA.

 note: Any CUSTOMIZED accessories and PRE ORDERS (including footwear) can take anywheres between 3-6 weeks depending on the orders processing time and the item of choice.

Do you offer returns and or refunds?

  • We are happy to offer exchanges for on any unopened or damaged makeup products or accessories due to shipping. note; Pictures are taken of all orders before shipped. 

  • However there are NO REFUNDS. EXCHANGES ONLY.

  • All accessories are FINAL SALE and all items bought with a coupon code or on sale are Final Sale.

  • Once orders have been placed they are NON REFUNDABLE. 

  • If we believe your purchase was fraud and/or your billing address and shipping address does not match your card info we may cancel/refund money without notice.

  • For exchanges please email with your name, date of purchase, address, and items you are exchanging and someone will get back to you ASAP to process your exchange.

How much is shipping?

Shipping is FREE on all orders over C$100 

**ShippingTimes/Prices are subject to change depending on your location**

Express Shipping (2-3 business days) C$21.99

Standard Shipping (3-10 business days)


Letter Mail/Small Parcel (7-15 business days)


what's is the PICK UP OPTION?

You can chose the pickup option as your shipping method if you live in the Halifax region and would rather pick up your order in person or have it delivered to you for a small fee (depending on distance from pick up location) after placing order and choosing this option you will be given ways to contacts us to arrange pickup